Though we don’t hold you to a yearly contract, we do ask that you commit to at least a term. And that you give a month’s cancellation notice should you no longer need our tutoring services. Tutors do plan lessons ahead. Therefore we ask you to respect our tutors’ time.
That said, sometimes life happens. If an urgent situation affects tuition, do speak to Nikki de Villiers in the first instance. With big hearts here at Lemon Tree Tutors, we understand when things change.
Cancelling a weekly session
Should you need to cancel individual lessons, we ask you to give the tutor two days’ notice. Our tutors run a tight schedule/timetable – and so appreciate plenty of advance warning.
Sessions cancelled on the day usually incur the full fee. If the situation is an emergency, or unavoidable, we ask our tutors to use their discretion regarding this.